FREQUENTLY ASKED QUESTIONS:

1. Where are you located?
We are based out of Huntsville, Tx.

2. Do you service areas outside of Huntsville?
Yes, we charge a delivery fee outside of a Huntsville address.

3. How much is it to rent your bounce houses?
Price depends on which one you pick and where we will deliver it to.

4. What forms of payment do y’all do?
Cash, cashapp, Venmo, Apple Pay, Facebook Messenger, PayPal with a fee, debit with a fee, Zelle, check (for repeats/business only)

5. Do y’all require a deposit?
($50) Non Refundable Deposits required on rentals $300 or more!

6. When is payment due?
Payment can be made at any time but no later than time of delivery.

7. What is your cancellation policy?
Cancellation can be made at any time before delivery. If cancellation is made after we have loaded the equipment but before we get to the delivery address, half the delivery fee is expected to be paid. Once delivery is made, we have expended gas, resources/inventory and our time so we should be compensated for that. A cancellation can be made still but refunded payment will not be made.

8. What if it rains during my event and we couldn’t use the moonwalk?
Refer to question #7. In addition, Jump Around Moonwalks and you and keep in tabs with the weather and you can make your final decision before we depart for delivery.

9. Do I need to turn off the motor at any time?
We don’t mind if you turn it off over night to save yourself some electricity but please keep it running at all times other than that, even during the rain. Unless high winds exist.

10. Can I get a refund after I’ve made a payment?
Once ANY payment is made, no refunds are issued unless a technical issue is made. Some payments may be turned into credit.

BONUS QUESTION: Why are y’all the best?
Because of you 😁

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